HA425-1: Explain the historical evolution of health care quality improvement programs. HA425-2: Demonstrate an understanding of operational management theory. HA425-3: Examine strategic and tactical planning issues relevant to marketing, opportunity

HA425-1: Explain the historical evolution of health care quality improvement programs. HA425-2: Demonstrate an understanding of operational management theory. HA425-3: Examine strategic and tactical planning issues relevant to marketing, opportunity assessment, and external environment analysis. HA425-4: Compare quality management techniques used to improvement operations such as Continuous Quality Improvement, Total Quality Management, and proactive quality improvement measures. HA425-5: Examine the critical role of quality improvement and quality assurance in community, state and national health care environments. This project will be presented in PowerPoint style, as you will be submitting your proposal to this group of hospital employees, board members, and interested citizens and groups. 1. Writer outlines the current customer experience efforts and how these efforts could be improved with an organized effort. 2. Writer explains how the Affordable Care Act provides financial incentives in the form of performance-based bonuses or penalties based on the efficiency, effectiveness, and satisfaction with hospital services. 3. Writer thoroughly analyzes how the new systems approach for the hospital will satisfy all stakeholders; improve results, and how success will be measured. A step-by-step plan for implementation of your proposal and communication of the results is provided. 4. Writer describes how the new systems approach for the hospital will meet the patient’s needs, priorities and expectations in a manner that exemplifies the values of respect, compassion, justice, and community pride in the hospital. be sure to download the file “Writing Center Resources” from Doc Sharing to assist you with meeting APA expectations for written Assignments.